Refund policy

General Policy

Due to the nature of our business, which provides digital products and production services, all sales are considered final unless otherwise stated below.

By completing a purchase on our website, you acknowledge and agree to this Refund Policy, including that any decision regarding refunds, credits, or exceptions is made at the sole discretion of the DEUS Crate team, and that all such decisions are final.

Digital Products

Digital products include, but are not limited to:

  • Sample packs

  • Presets

  • Project files

  • Masterclasses

  • Any downloadable or streamable digital content

Due to the nature of digital products, all sales of digital products are final.

Once a digital product has been downloaded, accessed, or made available, we do not offer refunds, returns, or exchanges, under any circumstances.

By completing your purchase, you expressly acknowledge and agree that you waive your right to a refund for digital products once delivery, access, or download has begun.

Refunds will not be issued due to:

  • Personal taste or preference

  • Lack of experience or difficulty understanding the content

  • Incompatibility with your workflow or expectations

  • The product not being suitable for your specific use case

Technical Issues (Digital Products)

A refund or replacement may only be considered if there is a verifiable technical issue caused by us that prevents you from accessing or using the purchased digital product.

In such cases, you must contact us at contact@deuscrate.com with a detailed description of the issue. We will first attempt to resolve the problem by providing technical assistance or re-delivery of the product.

Refunds will only be considered if the technical issue cannot be resolved.

Services (Mixing, Mastering, Production, Consulting)

Services include, but are not limited to:

  • Mixing

  • Mastering

  • Track finishing

  • Production services

  • Consulting or feedback services

All service purchases are non-refundable once the service has begun or any work has been delivered.

Because services involve time, expertise, and custom work, refunds will not be issued for:

  • Dissatisfaction with artistic direction or subjective results

  • Changes in personal preference or creative vision

  • Misalignment with expectations

  • The client deciding not to proceed after work has started

Technical or Delivery Issues (Services)

A refund may only be considered if a technical or operational issue on our part makes it impossible to deliver the agreed service.

In such cases, our responsibility will be limited to either:

  • Completing the service as agreed, or

  • Issuing a refund for the portion of the service that could not be delivered

European Union – Digital Content & Services

In accordance with EU consumer protection regulations, the 14-day cooling-off period does not apply to digital content once download or access has begun, nor to services once performance has started.

By purchasing digital products or services from us, you expressly consent to immediate delivery and acknowledge that you lose your right of withdrawal once access, download, or service execution begins.

Contact

If you have any questions regarding this policy or experience technical issues, please contact us at:

contact@deuscrate.com